Terms of Service

1. Eligibility and legal compliance

You must be at least 16 years old to use the Service. Sign-in is currently available only through LinkedIn, which requires its own members to meet minimum age requirements; you must be able to use LinkedIn in compliance with its terms. By agreeing to these Terms, you represent and warrant that: (a) you meet these age requirements; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service comply with all applicable laws and regulations.

You further represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

2. Accounts

You may create an account using the sign-in methods we make available (currently LinkedIn). We may add other identity providers in the future. You must provide information that is accurate, complete, and current. Failure to do so may constitute a breach of these Terms and may result in suspension or termination of your account.

You are responsible for safeguarding the credentials you use to access the Service and for all activities under your account, whether your credentials are managed by us or a third-party identity provider.

You may request closure of your account and deletion of your personal data as described in our Privacy Policy by contacting support@hiredlens.io.

3. Fees, credit packs, and payment

Certain features of the Service are offered for purchase as prepaid credit packs or similar one-time purchases processed through our payment processor (currently Stripe). Prices, credit amounts, and product descriptions are displayed at checkout. You authorize us and our payment partners to charge your selected payment method for the amounts shown.

• Billing: Payment card and transaction processing are handled by our payment processor. We do not store your full payment card number on our servers. We store transaction records (such as purchase amount, credits issued, and date of purchase) as needed to fulfill and support your purchases.
• Credits: Purchased credits do not expire while your account remains in good standing. Credits are for use with the Service under these Terms and any fair-use or daily limits we communicate in the product to protect the Service.
• Taxes: Fees may be exclusive of applicable taxes, which you are responsible for where required by law.
• Refunds: Unless otherwise required by applicable law or stated at checkout, purchases are final. Discretionary refund requests may be considered by contacting support@hiredlens.io.
• Changes to pricing: We may change prices or offerings for future purchases. We will not change the price of a purchase you have already completed except as permitted by law or your agreement with our payment processor.

4. User content, inputs, and outputs

The Service allows you to submit or link information such as professional profile URLs, target employers or roles, and other inputs needed to generate insights (“Content”). You are responsible for your Content, including its accuracy and legality.

By submitting Content, you grant Company a worldwide, non-exclusive license to use, host, store, reproduce, modify, and display such Content solely as needed to provide, secure, and improve the Service and as described in our Privacy Policy. You retain your rights in your Content; you are responsible for rights you need from third parties where applicable.

The Service may process and display information about professionals derived from public or licensed sources to illustrate patterns and comparisons. That information is not an endorsement by those individuals or their employers.

Outputs. Analysis, summaries, gap insights, and other materials generated specifically for you through the Service (“Outputs”) are licensed to you for your personal job search and career planning. You may not resell, redistribute, or use Outputs to provide services to third parties without our prior written consent. Company retains all rights in the Service, underlying models, and aggregated or de-identified learnings that do not identify you.

Feedback

If you provide suggestions or feedback about the Service (“Feedback”), you grant Company an unrestricted, perpetual, irrevocable, non-exclusive, royalty-free right to use the Feedback for any purpose, including to improve the Service and develop other products and services.

5. Acceptable use

You agree not to use the Service:

• In any way that violates applicable law or regulation.
• To harm or attempt to harm minors or others.
• To send unsolicited advertising, spam, or similar solicitations, or to scrape, harvest, or systematically extract data from the Service or its outputs in order to build a competing product or database, bypass technical limits, or exceed fair use of our APIs or infrastructure.
• To impersonate Company or any person or entity.
• To interfere with or disrupt the Service, servers, or networks connected to the Service, or to use the Service in any manner that could overburden or harm Company or other users.
• For any commercial purpose other than your own personal job search and career planning, unless we expressly agree otherwise in writing.

6. AI services and disclaimers

The Service uses artificial intelligence and related technologies (“AI Services”) to generate summaries, patterns, and insights. You acknowledge and agree that:

• AI Services are probabilistic and may produce inaccurate, incomplete, or misleading results.
• You should verify important information before relying on it in decisions.
• We do not guarantee the accuracy, completeness, or reliability of AI-generated content.
• You are responsible for how you use outputs from the AI Services.

The Service is an informational tool for career research and self-assessment. It does not guarantee any employment outcomes, including interviews, job offers, promotions, or compensation. Using HiredLens does not create a recruiting, placement, or employment relationship with Company.

7. Intellectual property

The Service and its original content (excluding Content you provide), features, and functionality are owned by Company and its licensors and are protected by copyright, trademark, and other laws. Our trademarks may not be used without prior written consent.

8. Third-party services

The Service relies on third-party services for infrastructure and features, including without limitation authentication, hosting and databases, payment processing, email delivery, AI inference, enrichment of public professional data, and product analytics (“Third-Party Services”). Availability of the Service may depend on those providers. Company is not responsible for interruptions, data loss, or errors caused by Third-Party Services except where required by law.

The Service may link to third-party websites or services we do not control. We are not responsible for their content, policies, or practices.

9. Termination

We may suspend or terminate your account or access to the Service if you breach these Terms or if we reasonably believe suspension is necessary to protect the Service or other users. We may also terminate without cause by providing reasonable notice when practicable.

If we terminate your account without cause, we will refund the cash value of any unused purchased credits you held at termination (calculated as the price you paid for those credits, less the value of credits already consumed), unless applicable law requires a different remedy.

If we terminate your account for breach of these Terms, unused purchased credits may be forfeited without refund to the extent permitted by law.

Upon any termination, your right to use the Service ceases. You may stop using the Service at any time; certain provisions of these Terms survive termination as appropriate.

10. Indemnification

You agree to defend, indemnify, and hold harmless Company and its licensors, and their employees, contractors, agents, officers, and directors, from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service or Content; (b) your breach of these Terms; or (c) your violation of applicable law or third-party rights.

11. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Company or its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising from your access to or use of (or inability to access or use) the Service, third-party conduct or content, content obtained through the Service, or unauthorized access or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or other legal theory, even if we have been advised of the possibility of such damages.

Except for your indemnity obligations or liability that cannot be limited by law, Company's aggregate liability for all claims arising out of or relating to the Service or these Terms shall not exceed the greater of (a) the total amount you paid to Company for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) fifty U.S. dollars (USD $50).

Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted by law.

12. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Service or its servers are free of harmful components, or that results from the Service will meet your requirements.

13. Governing law and dispute resolution

These Terms shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Small claims: Either party may bring an individual action in small claims court in Delaware (or your local small claims court if it has jurisdiction) so long as the action remains in that court and seeks only relief available there.

Binding arbitration: Except for small claims actions or claims that cannot be arbitrated under applicable law, any dispute, controversy, or claim arising out of or relating to these Terms, including their formation, interpretation, breach, or termination, including whether claims are arbitrable, shall be finally settled by arbitration administered under the JAMS rules in effect at the time of the claim. The tribunal shall consist of one arbitrator. The place of arbitration shall be Delaware, United States. The language of the arbitration shall be English. Judgment on the award may be entered in any court of competent jurisdiction. For consumer claims seeking not more than ten thousand U.S. dollars ($10,000) in damages, Company will pay all JAMS filing, administration, and arbitrator fees that exceed the filing fee you would have paid to bring the same claim in small claims court, unless the arbitrator finds your claim frivolous or brought in bad faith.

Class action waiver: You agree that any arbitration or proceeding shall be limited to the dispute between you and Company individually. To the fullest extent permitted by law, (i) no dispute shall be consolidated with any other; (ii) there is no right for any dispute to be brought as a class action or using class procedures; and (iii) there is no right for any dispute to be brought in a representative capacity for the general public or other persons.

If any provision of this Section is held invalid or unenforceable with respect to a particular dispute, the parties agree that the remainder of this Section shall remain enforceable to the fullest extent permitted by law.

14. Changes

We may modify these Terms at any time. If we make material changes, we will notify you by email to the address associated with your account at least 30 days before they take effect, where practicable and where we have your email on file. What constitutes a material change is determined at our reasonable discretion.

By continuing to use the Service after changes become effective, you agree to the revised Terms. If you do not agree, you must stop using the Service.

15. General

Entire agreement: These Terms, together with our Privacy Policy and any additional terms presented at purchase, constitute the entire agreement between you and Company regarding the Service and supersede prior agreements on the same subject.

Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

Force majeure: Company is not liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, epidemics or pandemics, labor disputes, or failures of third-party services or infrastructure.

16. Contact

Questions about these Terms: support@hiredlens.io